In our previous article ‘From telephony to digital health’, we explored how babblevoice has evolved from cloud telephony to developing AI-powered solutions around real GP workflows. But as co-founder and Technical Director Nick Knight explains, developing the technology is only part of the challenge. It needs to work well with the systems and infrastructure already used by surgeries and hospitals.
When systems can’t talk to each other
The NHS has made significant progress towards becoming a cloud-first organisation, but many teams still rely on legacy infrastructure and connectivity, including HSCN, which can create challenges for modern cloud-based solutions.
“The challenge isn’t just developing technology that works. It’s making sure that technology can communicate with the systems already being used by healthcare teams. If those systems can’t talk to each other, even the best digital solutions struggle to deliver their full potential.”
Nick Knight, Technical Director, babblevoice
For practices looking to introduce new technology, it’s critical for it to connect with the systems already in place. When systems can’t communicate seamlessly, information can become fragmented, new technologies can be harder to adopt and the benefits of innovation can take longer to reach practice teams and patients.
For digital health companies, these connectivity challenges can make it harder to develop and deploy solutions that improve efficiency and patient access. The more effectively systems can work together, the easier it becomes for practices to introduce new tools without adding another layer of complexity.
Building for interoperability
At babblevoice, interoperability is built into our platform from the outset. But making digital health work effectively requires a willingness among partners to work together.
“No single supplier can solve every problem in healthcare. If we want digital health to work well for practices and patients, we all need to be open to working with other technology providers. That means sharing knowledge, understanding how our systems connect and finding practical solutions together.”
Nick Knight, Technical Director, babblevoice
Nick and his development team have created APIs that allow babblevoice to connect with the wider digital health ecosystem. We also work closely with partners such as Engage Health, Accurx and eConsult to help practices connect the different systems they rely on, rather than adding another standalone technology to the mix.
This approach gives practices greater flexibility to adopt new digital tools as their needs evolve. Whether supporting digital triage, improving patient access or automating routine tasks, technology is most useful when it fits into existing workflows and allows information to move easily between systems.
A final word from Nick: “Interoperability isn’t simply a technical consideration. It’s an important part of making digital health work in the real context we’ve built it for.”
Let’s make digital health work better together
Find out how babblevoice works with practices and digital health partners to build connected solutions that support better patient access and more efficient workflows. Contact hello@babblevoice.com to find out more.
